About Us Services Investments Communications Learning Center Contact Us
Overview All Services Payment Services
Technology Services
Liquidity/Member Credit Services
Business Services
Additional Services
Service Updates Service Support
Catalyst Strategic Solutions


Satisfaction Surveys

Catalyst Corporate conducts an Annual Satisfaction Survey using a rigorous Net Promoter Score (NPS) methodology. NPS is calculated by subtracting the total weight of the lowest six ratings from the two highest ratings categories – an approach designed to convey the percent of respondents who are not just highly satisfied, but who would be most likely to go out of their way to recommend Catalyst Corporate to their peers.

Catalyst Corporate conducts other member satisfaction surveys throughout the year, the results of which are presented below:

ALM Survey Advisory Survey 2016 Member Survey


Quarterly CEO Confidence Survey

Each quarter, Catalyst Corporate sends the CEO Confidence Survey to the chief executives of every member credit union. After results are compiled, experts from Catalyst Strategic Solutions provide analysis on the drivers of changing confidence and the credit union outlook relative to the larger economy.

4Q 2016 CEO Confidence Survey 3Q 2016 CEO Confidence Survey 2Q 2016 CEO Confidence Survey


1Q 2016 CEO Confidence Survey




Communications Overview Insights from Catalyst (blog) Catalyst News Newsletters ACH Central Correspondence Member Feedback Contingency Communications Communication Preferences